Privacy Policy

This Privacy Policy applies to Norfolk Escapes and covers the collection, processing and storage of personal data – and our commitment to protecting personal data under General Data Protection Regulations, GDPR.

The address and contact details of the Data Controller and Data Officers are set out at the end of this privacy notice.

What Information We Collect

Personal identifiable information is collected to enable us to provide our service to you. Personal information may include name, address, contact numbers, email address, enquiry source and credit card details. This information may be collected in person, by letter, by email, by phone, by our website or by completing an online enquiry form. When an individual discloses personal information about themselves verbally, in writing or electronically, they consent to our use of the information for our services.

Personal data is collected from our website only if provided to us via the user and therefore has been provided by you with your consent. Instances include completing the online enquiry form and/or e-newsletter sign-up form.

We use Google Analytics to analyse and monitor visits to our website, including but not limited to traffic data, location data and communication data. This information is used to create reports about use of our website, stored by Google. Please note this data will not identify you personally.

Cookies

We use cookies to gather data about site traffic and interaction so that we can monitor and improve the site experience.

Why We Process Personal Data

The personal data we collect, process and store are required for us to provide our services. Your personal data will not be sold or given to any other company without your consent, other than for the purpose of delivering the purchased product or service requested.

Where We Store Your Data

We store all personal data on IT systems, backed up securely off-site with appropriate technical and organisational security measures in place. All computers and IT systems are protected by password and anti-virus software.

Who Has Access to Data

We only share information with third parties at your request or where required by law. Your personal data may be shared internally across our team for the purpose of managing your booking or event.

How We Protect Your Data

We take the security of your data seriously and have internal policies, strict controls, and security measures in place to protect data and help prevent any unauthorised access.

The transmission of information via the internet and email is not completely secure and we cannot guarantee the security of data whilst you are transmitting it via our website or by email, and such transmission is at your own risk.

Your Rights

GDPR gives the right to be informed, right to access, right to rectification and right to erasure about any information held about you by Norfolk Escapes. Please contact us in writing if you wish to request confirmation or details of what personal data we hold relating to you. There is no charge for requesting this information. You can write to us at the address detailed below, or email info@norfolkescapes.org

This privacy policy is subject to change. Please check regularly for updates to this policy to be informed of how we are protecting your personal data.

Address and Contact Details of Data Controller

Norfolk Escapes
Elms Road,
Toft Monks,
Beccles,
Suffolk,
NR34 0EJ

Telephone: 07445 671 944
Email: info@norfolkescapes.org
Website: www.norfolkescapes.org

Data Protection Officer

Josephine Freeland: josephine@norfolkescapes.org